Delivery & Return Policy

Delivery (performance), cancellation and refund terms for IAMX digital subscriptions and services.

Last updated: 29 July 2026

1. Nature of the Service

IAMX is a cloud-based software (SaaS) service. The product purchased is digital; there is no physical shipment or delivery. "Delivery" means providing electronic access to the Service.

2. Delivery (Performance)

• After the payment is approved through iyzico, access to the Service is provided immediately: the Buyer's IAMX account is upgraded to the purchased package and the corresponding features become active at once.
• Account and access information is delivered to the e-mail address provided during the order and via an in-panel notification.
• If access cannot be provided due to a technical issue, the Buyer may contact us at iamxlive.com/contact or ukarabey@iamx.live; the issue will be resolved as soon as possible.
• The maximum performance period may not exceed thirty (30) days from the order as required by law; in practice, performance of the digital service is instantaneous.

3. Right of Withdrawal

Under Law No. 6502 and the Regulation on Distance Contracts, the consumer generally has the right to withdraw within fourteen (14) days. However, for services that are supplied electronically, performed instantly and are intangible (digital) in nature, where performance has begun with the consumer's approval, the right of withdrawal cannot be exercised pursuant to Article 15 of the Regulation.

At the time of purchase, the Buyer acknowledges that access to the Service is provided immediately after payment and that the right of withdrawal therefore falls within this exception. Notwithstanding, the following cancellation and refund terms apply for customer satisfaction.

4. Cancellation and Refund Terms

• Subscription cancellation: The Buyer may cancel the subscription at any time from the panel (iamxlive.com → Billing). Cancellation takes effect at the end of the current period; the Service remains available until then.
• Refund of an unused period: If a paid period has been purchased and the Service has not been used at all, and the request is submitted within fourteen (14) days, the amount paid is refunded. Where usage has begun, a partial refund for the remaining period is at the Seller's discretion.
• Incorrect / duplicate charges: In cases such as an incorrect amount, a duplicate charge, or the Service being entirely inaccessible, the payment is refunded in full.
• Automatic renewal: Subscriptions not cancelled before the renewal date renew automatically; a refund may be requested if there is no usage within seven (7) days after renewal.

5. Refund Process

• Refund requests are submitted at iamxlive.com/contact or to ukarabey@iamx.live, together with the order / account details.
• Approved refunds are made to the card / account used for the payment, through iyzico.
• Depending on the bank, the refund is generally reflected in the card account within 3–14 business days. This period is outside the Seller's control and depends on the relevant bank / payment institution.

6. Contact

Related documents: Distance Sales Agreement · Terms of Service · Privacy Policy · KVKK Notice · Cookie Policy.