Terms of Service

The agreement that governs your use of the IAMX platform, plugin and services.

Last updated: 20 July 2026

These Terms of Service (the "Terms") are a binding agreement between you ("you", "Customer" or "User") and IAMX LIVE DIGITAL HUMAN BİLGİ TEKNOLOJİLERİ VE YÖNETİM DANIŞMANLIĞI A.Ş., operating the IAMX platform ("IAMX", "we", "us" or "our"), with registered address at Maslak Mah. Eski Büyükdere Cad. Güz 2000 Plaza No:7 İç Kapı No:34, Sarıyer / İstanbul, Türkiye and trade registry number [trade registry no]. By creating an account or otherwise accessing or using the IAMX platform, plugin or related services (together, the "Service"), you agree to these Terms and to our Privacy Policy, KVKK Notice and Cookie Policy.

1. Acceptance of terms

By registering for, accessing or using the Service in any way, you confirm that you have read, understood and agree to be bound by these Terms and all documents incorporated by reference. If you do not agree, you must not use the Service.

If you are entering into these Terms on behalf of a company, organization or other legal entity, you represent that you have the authority to bind that entity, and "you" and "Customer" refer to that entity. If you lack such authority, you must not use the Service.

We may issue additional terms for specific features, plans or promotions. Where they conflict with these Terms, the additional terms control for the feature they cover.

2. Description of the service

IAMX is a cloud-based Software-as-a-Service platform that provides real-time, voice-conversational AI "digital human" characters. Specifically, the Service:

• lets you create and configure characters through the IAMX web panel at iamx.live — including a character's persona and prompts, voice and language settings, knowledge files, actions and feature toggles;
• processes, in real time, the microphone audio and text sent from your client so the character can hold a live conversation;
• generates and streams back natural voice output and synchronized facial animation, so the character speaks and reacts live;
• delivers this experience into your chosen surface: an Unreal Engine project (via the IAMX plugin), a website (via a one-line web embed), or a kiosk application; and
• includes a free plugin and embed that act as the client for the hosted Service.

What you pay for is access to this hosted, real-time character platform and its capacity, as described by your selected plan. The plugin and web embed are provided free of charge but require an active connection to the Service to function. The Service depends on your own hardware, network connectivity and the third-party AI providers described in Section 7.

3. Accounts & eligibility

To use most features you must create an account and provide accurate, current and complete information, keeping it up to date. You are responsible for all activity that occurs under your account.

• You must be at least 18 years old, or the age of majority in your jurisdiction, and legally able to enter into a contract.
• You are responsible for safeguarding your authentication credentials and must not share them. Notify us at iamx.live/contact promptly of any unauthorized use or security breach.
• You are responsible for the acts and omissions of any team members, end users or clients you allow to use the Service through your account.
• You must ensure that anyone whose voice, image, likeness or personal data is captured or processed through your characters has been properly informed and, where required, has consented — including for any optional identity-verification or face-recognition features an operator chooses to enable.

4. Plans, billing & payments

The Service is offered under free and paid subscription plans. Plan features, usage limits, quotas and prices are described on our pricing page and may be updated from time to time.

• Payment processor. Paid subscriptions are billed through our third-party payment processor, PayTR. Your payment is subject to PayTR's terms. IAMX does not store your full card number; card data is handled by the payment processor.
• Auto-renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) at the then-current rate, unless you cancel before the renewal date. By subscribing you authorize recurring charges to your payment method.
• Cancellation. You may cancel at any time from your account settings in the web panel or by contacting us at iamx.live/contact. Cancellation stops future renewals; it takes effect at the end of the current paid period, and you retain access until then.
• Refunds. [State your refund policy here — e.g. "Except where required by applicable law, fees are non-refundable and there are no refunds or credits for partial periods, downgrades, or unused capacity." Adjust to your actual policy and to mandatory consumer-protection rights.]
• Taxes. Prices are exclusive of taxes unless stated otherwise. You are responsible for all applicable taxes, duties and levies (such as VAT), except taxes based on our net income. If we are required to collect tax, it will be added to your charges.
• Usage & overages. Certain plans include usage quotas. Exceeding a quota may result in throttling, additional charges or a required upgrade, as described on the pricing page.
• Price changes. We may change prices; changes to recurring fees will apply from your next billing period after we give you reasonable prior notice.
• Non-payment. If a charge fails or an account becomes past due, we may suspend or downgrade the Service after reasonable notice.

5. Acceptable use / prohibited uses

You agree to use the Service only for lawful purposes and in compliance with these Terms and all applicable laws. You must not, and must not permit others to:

• violate any law or regulation, or infringe the intellectual-property, privacy, publicity or other rights of any person;
• create characters or content that is unlawful, defamatory, harassing, hateful, sexually exploitative (especially involving minors), or that promotes violence or illegal activity;
• impersonate any person or entity, or clone or reproduce a real person's voice, face or likeness without that person's clear consent and all necessary rights;
• use the Service to deceive, defraud, or generate deceptive deepfakes or misinformation, or to present AI-generated output as human without appropriate disclosure where required;
• upload or process knowledge files, audio or other content that you do not have the right to use, or that contains malware;
• attempt to reverse engineer, decompile, scrape, or gain unauthorized access to the Service, its underlying models or its infrastructure, except to the limited extent permitted by mandatory law;
• circumvent usage limits, quotas, rate limits or access controls, or resell or provide the Service to third parties except as expressly permitted by your plan;
• interfere with or disrupt the integrity, security or performance of the Service, or use it to build a competing product by copying it;
• use the Service for high-risk applications (such as medical, legal, financial or safety-critical decision-making) where failure could lead to injury, death or serious harm.

You are solely responsible for your characters, prompts, uploaded content and the way your end users interact with them. We may investigate suspected violations and cooperate with law enforcement.

6. Customer content & intellectual property

Your content. As between you and us, you retain all ownership of the characters, prompts, configurations, knowledge files and other materials you create or upload ("Customer Content"), as well as of the conversation content generated through your characters. You grant us a worldwide, non-exclusive license to host, process, transmit and display Customer Content solely to operate, secure, support and improve the Service and to provide it to you, and as otherwise permitted in our Privacy Policy.

Our platform. We and our licensors own all rights in the IAMX platform, web panel, plugin, embed, software, documentation, trademarks and all related intellectual property. Except for the rights expressly granted to you, no rights are transferred. All rights not granted are reserved.

The plugin. The IAMX plugin and web embed are provided free of charge for use together with the Service, under the plugin license terms accompanying them. Nothing in these Terms grants you rights to the plugin's source or to use it independently of the Service beyond that license.

Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

Aggregated data. We may generate and use aggregated, de-identified data derived from use of the Service (which does not identify you or any individual) to operate, analyze and improve the Service.

7. Third-party AI providers

The Service uses third-party artificial-intelligence model providers — including OpenAI, Anthropic and Google — as subprocessors to help generate language and voice responses. Your inputs may be transmitted to and processed by these providers to produce a character's replies.

• Outputs may be imperfect. AI-generated responses can be inaccurate, incomplete, offensive, biased or otherwise inappropriate, and may not reflect our views. You must independently verify any output before relying on it, and you are responsible for how outputs are used.
• No professional advice. Outputs do not constitute professional advice (legal, medical, financial or otherwise).
• Provider terms. Your use may be subject to the applicable AI providers' usage policies, and provider availability or behavior may change and is outside our control.

8. Disclaimers & limitation of liability

"As is." To the maximum extent permitted by law, the Service — including the alpha software, plugin and embed — is provided "as is" and "as available," without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, accuracy and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that outputs will meet your requirements.

Limitation of liability. To the maximum extent permitted by law, and except where liability cannot be limited under mandatory law, in no event will IAMX LIVE DIGITAL HUMAN BİLGİ TEKNOLOJİLERİ VE YÖNETİM DANIŞMANLIĞI A.Ş., its affiliates, officers, employees or suppliers be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or business, arising out of or relating to the Service, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the total amounts you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) USD 100.

Indemnity. You agree to indemnify and hold us harmless from any claims, damages, liabilities and expenses (including reasonable legal fees) arising out of your Customer Content, your use of the Service, or your breach of these Terms or of applicable law.

9. Suspension & termination

You may stop using the Service and close your account at any time. We may suspend, limit or terminate your access to all or part of the Service, with or without notice, if: (a) you breach these Terms or the Acceptable Use section; (b) your use poses a security, legal or operational risk to us, other users or third parties; (c) required by law; or (d) your account is past due.

Where practicable and lawful, we will give reasonable notice before suspension or termination. On termination, your right to use the Service ends. Sections that by their nature should survive — including intellectual property, disclaimers, limitation of liability, indemnity, and governing law — survive termination. Following termination, we will handle any remaining data in accordance with our Privacy Policy and applicable law; you are responsible for exporting your Customer Content beforehand.

10. Changes to the service or terms

We are continuously developing the Service and may add, modify, suspend or discontinue features at any time, particularly during the alpha period. We may also update these Terms. If we make material changes, we will provide reasonable notice (for example, by posting the updated Terms with a new "Last updated" date or by e-mail). Changes take effect on the date stated in the notice. Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service.

11. Governing law & disputes

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-laws principles. The courts and enforcement offices of İstanbul, Türkiye, will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, subject to any mandatory consumer-protection rights that entitle you to bring proceedings in your place of residence.

Where the General Data Protection Regulation (GDPR) applies to users in the European Union, and under the Turkish Personal Data Protection Law (KVKK), applicable mandatory data-protection rights remain unaffected by this section, as described in our KVKK Notice and Privacy Policy.

Before initiating formal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at iamx.live/contact.

12. Contact

For questions about these Terms or the Service, contact us:

Related documents: Privacy Policy · Terms of Service · KVKK Notice · Cookie Policy · Documentation · Community forum.